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Returns, Refunds, Exchanges

Products must be returned within 60 days of receipt for a refund.

No RMA is necessary unless the item did not ship directly from our warehouse in Levittown, PA. In that case, please contact us so we can properly handle to return.

Products must be unused or defective to be returned.

Refunds are for the cost of the products only.

Returns may be subject to a 15% restocking fee - only imposed if the items are not in 100% new condition.

Refunds for returns are processed within 2 business days of receipt of the item. It may take a few more days before the refund posts to your account. This is based on the policies of your bank or credit card.

Returns & Free Shipping
If your purchase originally qualified for free shipping but your return brings you under the free shipping threshhold, we will subtract our standard $7.99 flat rate shipping charge from your refund.

Kit Returns: Individual items in kits cannot be returned without prior authorization. Please contact us if you're having an issue with a specific item but don't want to return the kit as a whole.

Drop Ship Returns: If the item was not shipped directly by us, you must contact us to obtain an RMA and information on where to send the product.  Some drop ships CANNOT be returned.  Products drop shipped will have 20% restocking fee.

PRODUCTS NOT SHIPPED BY US CANNOT BE RETURNED DIRECTLY TO US! CONTACT US FOR AN RMA!

Generac WHOLE GOODS:  These cannot be returned.

Exchanges

At this time, we do not accept exchanges. Please return your item for a refund and purchase the new item you'd like as a separate transaction.

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